Legal

Privacy Policy

Effective March 12, 2026

This Privacy Policy explains how CliDesk PTE ("CliDeck", "we", "us", or "our") handles information related to CliDeck Remote.

1

What We Collect

We may collect:

  • Account information, such as your email address and account ID
  • Billing and subscription information from our payment providers
  • Device and browser information
  • IP addresses and approximate location derived from IP
  • Service logs, connection timestamps, relay events, and diagnostics
  • Encrypted payload sizes and connection metadata needed to operate the relay
  • Support requests and other communications you send us
2

What We Do Not Intend To Read

CliDeck Remote is designed so that session content is transmitted using end-to-end encryption between your device and your CliDeck desktop instance.

We cannot and do not intend to read your plaintext prompts, source code, terminal output, or session content through the relay service.

3

Why We Use Information

We use information to:

  • Provide and maintain the service
  • Authenticate users and manage subscriptions
  • Detect abuse, fraud, and security issues
  • Troubleshoot reliability and performance problems
  • Respond to support requests
  • Comply with legal obligations
4

Sharing

We may share information with:

  • Payment processors
  • Hosting, cloud, logging, and infrastructure providers
  • Professional advisers and auditors
  • Legal authorities when required by law or to protect rights and safety

We do not sell your personal information for money.

5

Retention

We keep information only for as long as reasonably needed for service operations, billing, security, support, and legal compliance.

Retention periods may differ by data type.

6

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

7

Your Choices

You may:

  • Update account information through your account settings, if available
  • Cancel your subscription at any time
  • Contact us to request access, correction, or deletion, subject to legal and operational limits

If applicable law gives you additional privacy rights, we will honor them as required.

8

Children

CliDeck Remote is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9

International Use

If you use the service from outside the country where we operate, your information may be processed in other countries where our providers operate.

10

Changes

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law.

11

Contact

Privacy questions or requests should be sent to support@clideck.dev.